Frequently Asked Questions

Payments & Discounts

Do you offer local college student discounts?


We do! Students of Capital District Colleges receive 15% off all classes and workshops upon showing current, valid college photo ID. To receive this discount prior to paying full price for class, e-mail us a photo or your ID and we'll provide you with the discount code to use during checkout.




Do you offer multi-class discounts?


We do! For each additional performance class you or a same-household family member is regsitered for, you receive 10% off the original tuition ($45 off per each performance class beyond the first). The multi-class disount does NOT apply to seasonal session classes or workshops. It is only valid for the 2nd, 3rd, 4th PERFORMANCE class you or somebody in your same household is registering for during the same performance season. If you are registering for more than one class, you may use this code for your additional classes: TDF10%2019 (Note, if you use this code and it does not apply to your circumstances you are responsible for the remainder of tuition.)




When are payments due?


You can opt to pay at the time of registration, which is discounted for performance classes. Payments for performance classes that are not made at the time of registration are due the first class in September, January, and April at a rate of $160 per class (or $145 per class additional classes). Payments for non-performance classes are due the first class of the session. Late payments, including those late due to absences the first week of class, incur a $15 late fee. Please message us in advance to make payment arrangements for extenuating financial circumstances.





Showcase

Is there an end-of-season show?


Our performance classes culminate in a showcase on the 3rd Saturday of June at Troy Savings Bank Music Hall. Rehearsal takes place that morning, with the showcase that evening. All performance class dancers are required to participate, as we spend a good deal of the season preparing for this event. There is no additional fee to participate, and dancers in the show are not required to purchase a ticket to attend as they remain backstage throughout the duration of the showcase.




What about costumes and tickets for the annual showcase? Do I have to buy them?


Performance dancers are not required to purchase costumes for the showcase. They are rented through Troy Dance Factory for $20/costume with an additional $30 refundable deposit. This is further detailed in the policy document and waiver you'll be sent up on registration. You will be required to purchase tickets for friends and family to attend the show. Dancers in 2 or more performance classes, who have made all payments on time, will receive one free ticket to the showcase.




Is the showcase mandatory?


For performance classes, yes. Registration in a performance class is a commitment to remain in class and work with the team toward our June showcase. Medical and relocation reasons are excused, and this policy is covered in greater detail in our policy and waiver document that will be sent up on registration.





Trials, Drop-ins, & Private Lessons

Can I take a trial class?


Maybe. Because many of our classes fill up, we ask that if you want to take a trial class before commiting that you reach out the week before class begins to see if we have room. If we do, the trial class is $15 (non-refundable) and will be applied to your tuition if you decide to join us.




Do you offer drop-in classes?


Not really, but we do offer workshops! Visit our classes page to see when those are scheduled.




Do you teach private lessons?


We do! E-mail us at info@troydancefactory.com to inquire.





General Studio

Where is your phone number? I can't find it anywhere...


In our 8th year we still don't have one. We welcome your e-mails. You can also contact us through our Troy Dance Factory Facebook page, and via Instagram profile message. We will reply as soon as possible. We also have a live chat feature on our website, and if we are available it's basically like texting us! We have a text messaging system and Facebook group for enrolled dancers, so we can reach you quickly if needed. And, of course, we have our personal cell phones with us at all times during class as well as a list of emergency contact numbers and will always reach out that way if necessary. You are always welcome to message us with inquiries about proper level placement, or anything else you feel is sensitive. Your messages are kept private, and are always respected.




What else should I bring with me to class?


Water! This cannot be stressed enough. We have a sink in the bathroom for you to refill your water, but do not supply cups and there is no fountain on site. All ages, in all classes, are expected to come with a water bottle. Kneepads for many of our teen and adult classes. Our calendar class descriptions includes links to the kneepads we recommend. The proper shoes. All hip hop sneakers and high heels MUST be dedicated to class use only. Shoes worn outside of the studio bring stones, dirt, and other debris and bacteria onto our multi-use dance floor. This not only causes damage and unsanitary conditions, it is also unsafe for dancers using the room afterwards. A notebook. We offer our dancers free dance journals/notebooks, but if you have one you want to use please feel free to bring it.




What do I wear?


Most attire requirements are covered in the class descriptions, with links to shoes in our calendar descriptions. Generally, modern, ballet, jazz, lyrical and contemporary classes need the footwear described as well as fitted attire. Hip Hop, tap, and heels classes may wear looser clothes but no jeans or khakis. Please no dresses, skirts or dangling/loose jewelry. Absolutely NO sneakers or shoes worn outside are allowed on our studio floor. All sneakers MUST be dedicated to class use only.




Where do I park?


Parking is available across from our entrance, which is behind River Street (facing the river, with the yellow door). There is a parking lot that is free on nights and weekends, as well as street parking. You may also park in the Uncle Sam parking garage on the corner.




Can I stay on premises when my dancer is in class?


We do not allow parents, guardians, family, or friends to remain onsite during class time.




Do you have a competition team?


We don't, however we offer professional dance video shoots for dancers who show extreme dedication and promise, as well as priority selection for music videos when we are asked to perform in them. TDF dancers are also given priority selection for our dance company, Synergia Dance Project.





©2019 by Troy Dance Factory, LLC.