Frequently Asked Questions

Payments & Discounts

Do you offer local college student discounts?


We do! Students of Capital District Colleges receive 10% off all classes (workshops, events, and merchandise excluded) upon showing current, valid college photo ID. To receive this discount prior to paying full price for class, e-mail us a photo or your ID and we'll provide you with the discount code to use during checkout.




When are payments due?


Payments are due at the time of registration, however payment plans are available with no questions asked if you need one. Just message us through this page or via info@troydancefactory.com to set one up.





Showcase

Is there an end-of-season show?


Our performance classes this culminate in an outdoor showcase on August 14 (rain date August 21) in downtown Troy. Please plan to be available for the whole day, as well as the evening of Friday August 12 for the rehearsal. Showcase call times will be provided a month prior. There is no additional fee to participate, and dancers in the show are not required to purchase a ticket for their own attendance as they remain backstage throughout the duration of the showcase. Additional ticket info will be sent well in advance of the show.




What about costumes and tickets for the annual showcase? Do I have to buy them?


Performance dancers will be required to purchase a Full Out Fest (our TDF showcase name) t-shirt for use as your "costume" for the show. This will be further detailed in the policy document and waiver you'll be sent prior to the start of the session. You will be required to purchase tickets for friends and family to attend the show, but dancers do not need to purchae a ticket for themselves. More information on ticket pricing and availability will be sent prior to the showcase.




Is the showcase mandatory?


Registration in a performance class is a commitment to remain in class and work with the team toward our August showcase, however you may join a performance track class from September through December without making the commitment to our August showcase. Medical and relocation reasons are excused, and this policy is covered in greater detail in our policy and waiver document that will be sent prior to the start of the session.





Trials, Drop-ins, & Private Lessons

Can I take a trial class?


It's liklely! Because many of our classes fill up, we ask that if you want to take a trial class before commiting that you reach out the week before class begins to see if we have room. If we do, the trial class is $15 (non-refundable) and will be applied to your tuition if you decide to join us.




Do you offer drop-in classes?


Not really, but we do offer workshops! Visit our classes/events page to see when those are scheduled and subscribe to our newsletter (bottom of page) to be notified when we are offering special classes.




Do you teach private lessons?


We do, in styles that we teach (see our classes page for a listing of styles)! E-mail us at info@troydancefactory.com or chat through this page to inquire.





General Studio

Where is your phone number? I can't find it anywhere...


In our 8th year we still don't have one. We welcome your e-mails. You can also contact us through our Troy Dance Factory Facebook page, and via Instagram profile message. We will reply as soon as possible. We also have a live chat feature on our website, and if we are available it's basically like texting us! We have a text messaging system and Facebook group for enrolled dancers, so we can reach you quickly if needed. And, of course, we have our personal cell phones with us at all times during class as well as a list of emergency contact numbers and will always reach out that way if necessary. You are always welcome to message us with inquiries about proper level placement, or anything else you feel is sensitive. Your messages are kept private, and are always respected.




What else should I bring with me to class?


Water! This cannot be stressed enough. We have a sink in the bathroom for you to refill your water, but do not supply cups and there is no fountain on site. All ages, in all classes, are expected to come with a water bottle. Kneepads for many of our teen and adult classes (tap exluded). Thin profile kneepads work well. The proper shoes. All hip hop sneakers and high heels MUST be dedicated to class use only. Shoes worn outside of the studio bring stones, dirt, and other debris and bacteria onto our multi-use dance floor. This not only causes damage and unsanitary conditions, it is also unsafe for dancers using the room afterwards. A notebook. We offer our dancers free dance journals/notebooks, but if you have one you want to use please feel free to bring it.




What do I wear?


Generally our ballet, jazz, lyrical and contemporary classes need the footwear described in the class description as well as mostly fitted attire. Hip Hop, tap, and heels classes may wear looser clothes but no jeans or khakis. Please no dresses, skirts or dangling/loose jewelry. Absolutely NO sneakers or shoes worn outside are allowed on our studio floor. All sneakers MUST be dedicated to class use only because the floors are multi-purpose and original hardwood.




Where do I park?


Parking is available across from our entrance, which is behind River Street (facing the river, with the yellow door). There is a parking lot that is free on nights and weekends, as well as street parking.




Can I stay on premises when my dancer is in class?


We do not allow parents, guardians, family, or friends to remain onsite during class time.




Do you have a competition team?


We don't, however we offer professional dance video shoots for dancers who show extreme dedication and promise, as well as priority selection for music videos when we are asked to perform in them. TDF dancers are also given priority selection for our dance company, Synergia Dance Project.